IMPACT Public services are increasingly thought of in terms of the public value they provide.
Co-creation is a popular public service management tool to provide services that benefit …

Value and how it is produced/created in public service organizations (PSOs) represents a
current and significant issue for those researching and working in public sector management …

This paper argues for the need to go beyond appreciating co‐production as a stand‐alone
process. Rather it offers a holistic model of value creation for public services, by integrating …

This paper reports on a study of value co-destruction in public services, ie diminishment of
value by interaction between providers, users, and other actors. The goal is to contribute to …

IMPACT Public service providers are now expected to play a central role in public value
creation by designing and delivering services that are both relevant and beneficial to the …

Co-production is currently one of the cornerstones of public policy reform across the globe
(eg OECD, 2011). Inter alia, it is articulated as a valuable route to public service reform …

Co-creation is emerging as an important marketing strategy in the public services sector.
This paper examines the mechanism through which co-creation can be employed to drive …

This chapter discusses the evolution of co-production within four narratives of reform: New
Public Management, Public Value, New Public Service and New Public Governance. It …

Purpose–The purpose of this paper is to explore the concept of value co-creation in complex
value networks with many actors. Electronic health records (EHRs) are innovations that …

Co-production is currently one of cornerstones of public policy reform across the globe. Inter
alia, it is articulated as a valuable route to public service reform and to the planning and …