Call classification is the process of characterizing the audio signals encountered when a
phone call is placed. The signal can be a live person, an answering machine, a call …

We describe recent experiments in call-type classification and acoustic modeling for speech
recognition in the call center domain. We first describe the CU Call Center Corpus, a …

AT&T has introduced a network call routing service that uses automatic speech recognition
(ASR) to let callers select from a menu of choices by voice. The requirements of the service …

A framework is proposed for enterprise automated call routing system development and
large scalable natural language call routing application deployment based on IBM's speech …

We are interested in the problem of understanding fluently spoken language. In particular,
we consider people's responses to the open-ended prompt of" How may I help you?". We …

This paper reports our recent development of a highly reliable call analysis technique that
makes novel use of automatic speech recognition (ASR), speech utterance classification …

Accurate classification of caller interactions within Interactive Voice Response systems
would assist corporations to determine caller behavior within these telephony applications …

The authors applied speech recognition and text mining technologies to a set of 522
recorded outbound marketing calls and analyzed the results. Since speaker-independent …

A data collection and analysis system has been designed, developed, and deployed as an
integral part of VoiceDialing service, in order to measure the" true" recognition performance …

This paper compares six algorithms for call classification in the framework of a dialog system
for automated troubleshooting. The comparison is carried out on large datasets, each …