Characterizing how users interact with software has many applications. For example, to
understand which features are used, in which sequence operations are performed, etc. can …

Modern information systems produce tremendous amounts of event data. The area of
process mining deals with extracting knowledge from this data. Real-life processes can be …

Modern companies continue investing more and more in the creation, maintenance and
change of software systems, but the proper specification and design of such systems …

Software vendors offer various software products to large numbers of enterprises to support
their organization, in particular Enterprise Resource Planning (ERP) software. Each of these …

Software projects typically need to be monitored in detail regarding when what was done in
order to demonstrate adherence to methodologies, rules, regulations, guidelines or best …

Software developers' activities are in general recorded in software repositories such as
version control systems, bug trackers and mail archives. While abundant information is …

Many software systems collect or can be instrumented to collect data about how users use
them, ie, system-user interaction data. Such data can be of great value for program …

Studying the behavior of users in software systems has become an essential task for
software vendors who want to mitigate usability problems and identify automation potentials …

Services organizations are always under pressure to operate under tight costs and to
improve their operational efficiency. Transaction processing is one of the major operations in …

Software forms an integral part of the most complex artifacts built by humans.
Communication, production, distribution, healthcare, transportation, banking, education …