In this contribution we discuss the value of empathic experience as a result to achieve
through design driven solutions. Following a phenomenological framework, we draw …

In order to explain the premises and consequences of the current turn to empathy-based
design in its form as user-or human-centred design, this paper connects it with the utopian …

This paper puts forward some initial thoughts about design as an activity that is intimately
connected with certain forms of emotional labour. In particular, we want to focus on the …

This paper introduces empathic design as a framework and a strategy that can be adopted
by the emerging field of experience design (XD) to create meaningful experiences …

Highlights•We review empathy in design using insights from philosophy and cognitive
science.•Empathy has become a design ideology rather than a principle suitable in some …

Highlights•The methodological conception of empathy in design focuses on “active”
aspects.•A phenomenology of empathy's “passive”, implicit dimension is introduced.•Minimal …

At the end of the 1990s, designers began to encounter new types of challenges. Designers,
design researchers, and industry wanted to explore feelings and moods and their links to …

In addressing the complex matter of designers' empathy with people they are designing for,
this paper advances 'dialogue'as a strategy for building and using empathy during …

In user-centred design, a widespread recognition has surfaced for the importance of
designers to gain empathy with the users for whom they are designing. Several techniques …

Globalisation and the mixing of people, cultures, religions and languages fuels pressing
healthcare, educational, political and other complex sociocultural issues. Many of these …