[PDF][PDF] Service quality of mobile banking systems

CY Lin, KH Shih - Management, Knowledge and Learning …, 2013 - toknowpress.net
This study aimed to promote the use of mobile transaction services and summarize 13
service items affecting mobile banking transactions, functional programs, and accessibility …

User purpose analysis for mobile banking service

CW Lin - Journal of Testing and Evaluation, 2015 - asmedigitalcollection.asme.org
In recent years, because of the increasing penetration of mobile phones, society has
become concerned with mobile transaction service quality. This study aimed to promote the …

An integrated model of mobile banking service quality and customers' satisfaction: Evidence from Jordanian mobile banking users

K AL-Zubi, J Al-Gasawneh - International Journal of Data and …, 2022 - growingscience.com
The study aimed at developing a new model that integrates mobile banking service quality
in its three dimensions: information quality, system quality, and interface design quality, with …

Exploring mobile banking service quality: a qualitative approach

A Shankar, B Datta, C Jebarajakirthy… - Services Marketing …, 2020 - Taylor & Francis
The purpose of this study is to explore the key dimensions of mobile banking (m-banking)
service quality. Four qualitative methods (focus group, in-depth interviews, critical incident …

[HTML][HTML] Service quality of mobile banking services in ICICI Bank Limited

R Ayswarya, D Sarala, P Muralidharan… - Journal of Service …, 2019 - scirp.org
Purpose: Mobile banking is the latest and most innovative service offered by Banks. The
purpose of the study is to investigate the determinants of service quality of mobile banking …

[PDF][PDF] Development of dimensions and indicators for quality measurement of mobile banking services

BA Pratama, M Mahachandra… - Proceeding of the …, 2021 - ieomsociety.org
The acceleration of technology has changed the conventional banking service model to be
electronic/digital based in the form of internet banking and mobile banking. The use of …

Evaluating mobile banking portals

M Zarifopoulos, AA Economides - International Journal of …, 2009 - inderscienceonline.com
Mobile banking (m-banking) is becoming widespread worldwide. Designing effective m-
banking services is of vital importance. This article attempts to address this need by …

A review of literature on the evaluation of customer satisfaction patterns in mobile banking services

N Khadim, MK Islam - … of Professional Business Review: Int. J …, 2022 - dialnet.unirioja.es
Purpose: Providing high-quality e-banking services and trust is considered a basic strategy
for attracting and retaining customers with mobile banking that is less investigated …

Exploring the dimensions of mobile banking service quality

G Sharma, S Malviya - Review of Business and Technology …, 2011 - papers.ssrn.com
Over the last few years, the mobile and wireless market has been one of the fastest growing
markets in the world and it is still growing at a rapid pace. This opens up huge markets for …

Investigating the effect of Mobile Banking on Productivity and Service Quality: Cases from UAE Banking Sector

M Al Awadhi, T Al Nasser… - International Journal of …, 2023 - journals.gaftim.com
" The number one benefit of information technology is that it empowers people to do what
they want to do. It lets people be creative. It lets people be productive. It lets people learn …