Highlights•We investigate how traditional design approaches evaded user-involvement.•We
observe the effects of user centred design on two European projects.•Real users are acutely …

In and around our homes and offices we are confronted with a rapidly increasing variety of
smart products, such as microwave ovens, video-recorders, facsimile equipment, and …

The study focuses on an innovative user centred design approach called probes. Probes are
based on self-documenting, they are explorative and design oriented, and they aim at …

This chapter considers the future of assistive technology, particularly in view of the effects of
the universal design paradigm on mainstream design practice, and the inclusion of more …

In this paper we introduce a participatory design technique for early, formative concept
evaluations to elicit in-depth user feedback and suggestions, revealing attitudes and …

This paper discusses the User-Centred Design approach. It presents UCD assumptions and
concepts, the benefits for users of the products developed under it, and the complications …

We have seen a growing interest in user-centred approaches and methods to facilitate
collaboration between different stakeholders and potential users in the design process …

In user-centered design, attention has shifted from improving usability and addressing
ergonomic problems to wider perspectives such as experiences in everyday life. This shift …

We describe methods and practices of early user involvement and human-centred design:
how researchers and designers, in the ICT industry, attempt to cooperate with end-users …

During its evolution, design—both as a discipline and as a practice—has expanded its
sphere of influence and its typical object of intervention, acknowledged until 20 years ago …