Organizations create and use knowledge and information. To facilitate the use of knowledge
and information, organizations are building and using organizational memory systems …

It is generally recognized that Walsh and Ungson (1991)“provided the first integrative
framework for thinking about organizational memory”(Olivera, 2000, p. 813). Within the field …

This research examines the concept of organizational memory in the context of multi‐unit
organizations. It addresses the question: how do organizations collect, store and provide …

This article addresses the relation between corporate memories and learning in
organizations. We argue that a corporate memory should support three types of learning in …

As new information technologies are available to the design and implementation of
organizational memory and as organizations continue to automate their business processes …

This chapter presents some preliminary thoughts on how corporate memories should be
organized in such a way that they maximally contribute to the competitiveness of an …

The notion of corporate or organizational memory has been discussed for over a quarter of a
century. A major objective of this work is to review the conceptual foundations of …

The purpose of this research was to deepen our understanding of organizational memory, a
concept related to issues in organizational learning, planned change, organizational …

Organizations are like people: they do things and they learn how to do them better, they
make mistakes and they learn even more, they make decisions based on information and …

Systems requirements for organizational learning Page 1 COMMUNICATIONS OF THE ACM
December 2003/Vol. 46, No. 12 73 Organizational By Jim Q. Chen, Ted E. Lee, Ruidong Zhang …