Purpose–The purpose of this research is to identify that both work values and burnout are
important predictors for promoting organizational citizenship behaviors (OCBs). Moreover …

Because of the growth of the tourism industry, the hospitality industry is flourishing.
Employees in the service industry are increasing every year. However, even with the influx …

Tremendous growth in the Malaysian hotel industry forced hotel operators to focus on
enhancing the employee's well-being. The objectives of this study were to assess the …

Despite its known impacts on organizational effectiveness, few studies have investigated
organizational citizenship behavior's (OCB's) impact on the individual employee. This study …

R. Cropanzano, DE Rupp, and ZS Byrne (2003) found that emotional exhaustion (ie, 1
dimension of burnout) negatively affects organizational citizenship behavior (OCB). The …

abstract Building upon conservation of resources theory and affective event theory, this
study broadens the organizational citizenship behavior (OCB) literature by investigating the …

Purpose This paper aims to examine the effect of a supervisory support climate on frontline
employees' service-oriented organizational citizenship behavior (OCB) using a multilevel …

The current study investigated the effects of job satisfaction and organizational commitment
on organizational citizenship behavior and turnover intentions. The study also examined the …

The purpose of this study is to examine the links between Corporate Social Responsibility
(CSR) and its internal consequencesusing the hotel employees' CSR perception, Quality of …

Purpose–Due to the important role of hotel frontline employees in the service encounter,
hotel firms strive to understand factors influencing frontline employees' working attitudes and …