Ethnography has been introduced into technology design lifecycles to help sensitise new
technologies to the work practices of their intended users. This paper reports on how …

This paper presents a part of wider research endeavor within the field of Computer
Supported Cooperative Work (CSCW) to leverage the use of ethnography for systems …

The use of design ethnography for the design of human-computer interfaces and computer
supported cooperative work systems has become increasingly common both in industry and …

Until recently, most ethnographic research in information systems has been based on the
traditional anthropological model of ethnography. In this traditional model of ethnography …

Ethnography is now a fundamental feature of design practice, taught in universities
worldwide and practiced widely in commerce. Despite its rise to prominence a great many …

The number of articles praising ethnography as being a fruitful research method in systems
development has increased radically in the 1990: es. Compared to ethnographic writings, a …

We review the current status of ethnography in systems design. We focus particularly on new
approaches to and understandings of ethnography that have emerged as the computer has …

Despite the growing number of ethnographic studies of work their use in design remains a
matter of some debate. Acknowledging the problems designers face in utiiising …

In recent years ethnomethodology has gained increasing acceptance as an orientation to
understanding work that can be usefully employed to inform computer systems design. This …

This chapter elaborates the relationship between ethnography and systems design. It
addresses the turn to the social that occurred in the late 1980s as the computer moved out of …