This study examines the correlation between emotional labour management and quality
service delivery effectiveness in the tourism and hospitality industry in Port Harcourt. The …

The purpose of this research work was to investigate impacts of emotional labour on service
employees' job performance in hotels. Emotional labour is a critical factor in determining …

The main objective of this study was to examine emotional labour coping strategies adopted
and practiced by customer-contact employees in hotel organizations. Given the crucial role …

The main objective of this study was to determine if emotional labour has become a criterion
in performance appraisal, job description, selection, and training schemes in the hotel …

Emotional labor is the foremost focus for both academicians and practitioners of human
resource management from the last two decades. It has become mandatory job for service …

The main objectives of this study were to investigate the extent of emotional labour self-
efficacy, customer-service orientation behaviour and job knowledge possessed by customer …

Emotional labor is the foremost focus for both academicians and practitioners of human
resource management from the last two decades. It has become mandatory job for service …

Emotional labour is sometimes viewed as the process of managing both feeling and
expression to meet organizational goals, which is common in the hotel industry. While past …

Purpose The purpose of this paper is to investigate the effect of emotional labour on frontline
employees' emotional exhaustion and job satisfaction within the hotel industry …

In the face of rapid increase of tourist arrivals, Sri Lankan Tourism is expecting a huge
development in accommodation sector. This is quite obvious when one observes the fact …