Caller needs and reactions to 9-1-1 video calling for emergencies

S Singhal, C Neustaedter - … of the 2018 Designing Interactive Systems …, 2018 - dl.acm.org
Emergency services in North America have relied on the use of audio calls to the phone
number, 9-1-1, since the late 1960s. In the coming years, 9-1-1 services will move to …

The benefits and challenges of video calling for emergency situations

C Neustaedter, B Jones, K O'Hara… - Proceedings of the 2018 …, 2018 - dl.acm.org
In the coming years, emergency calling services in North America will begin to incorporate
new modalities for reporting emergencies, including video-based calling. The challenge is …

[HTML][HTML] The design and evaluation of emergency call taking user interfaces for next generation 9-1-1

P Dash, C Neustaedter, B Jones, C Yip - Frontiers in Human …, 2022 - frontiersin.org
In the coming years, emergency calling services in North America will begin to incorporate
new modalities for reporting emergencies, including video-based calling and picture …

Sharing 9-1-1 video call information between dispatchers and firefighters during everyday emergencies

C Neustaedter, J McGee, P Dash - … of the 2019 on Designing Interactive …, 2019 - dl.acm.org
In North America, people phone the number 9-1-1 to obtain emergency services. In the near
future, such services will incorporate new communication modalities such as video calling …

Multimedia-Enabled 911: Exploring 911 Callers' Experience of Call Taker Controlled Video Calling in Simulated Emergencies

P Dash, B Axtell, DY Geiskkovitch… - Proceedings of the CHI …, 2024 - dl.acm.org
Emergency response to large-scale disasters is often supported with multimedia from social
media. However, while these features are common in everyday video calls, the complex …

Voices of First Responders–Examining Public Safety Communication from the Perspective of 9-1-1 Call Takers and Dispatchers: Findings from User-Centered …

MP Steves, M Theofanos, YY Choong, S Dawkins… - 2020 - nist.gov
With the newly created Nationwide Public Safety Broadband Network (NPSBN), the public
safety community has a unique opportunity to review and improve communication …

[HTML][HTML] Video calls from lay bystanders to dispatch centers-risk assessment of information security

SR Bolle, P Hasvold, E Henriksen - BMC health services research, 2011 - Springer
Background Video calls from mobile phones can improve communication during medical
emergencies. Lay bystanders can be instructed and supervised by health professionals at …

[图书][B] A report on matters related to emergency 9-1-1 services

T Denton - 2014 - oaresource.library.carleton.ca
Report on Matters Related to Emergency 9-1-1 Page 1 A Report on Matters Related to
Emergency 9-1-1 Services Prepared for the Canadian Radio-television and …

“HelpMe”: Mobile Application for Emergency Calls

A Bogdanović, A Gavrovska - 2023 31st Telecommunications …, 2023 - ieeexplore.ieee.org
The advent of smartphones and technological advancements has greatly enhanced
accessibility to emergency audio calls, significantly improving the lives of people …

Sharing conversation and sharing life: video conferencing in the home

TK Judge, C Neustaedter - Proceedings of the SIGCHI Conference on …, 2010 - dl.acm.org
Video conferencing is a technology that families and friends use to connect with each other
over distance. However, even with such technology readily available, we still do not have a …