Purpose The purpose of this paper is to investigate the idea of internal service quality in
public organizations. An attempt is made to determine the key elements that define the …

Public sector organisations are fundamentally different from private sector organisations in
terms of their objectives, availability of resources, and decision making structures, etc. The …

Service quality has attracted considerable attention within the tertiary education sector, but
despite this, little work has been concentrated on identifying its determinants from the …

This study aims to diagnose the applicability of the perceived service quality measurement
scale to students; and to diagnose the student satisfaction level in higher education. It …

Due to the rising competition between higher educational institutions, there is an increasing
awareness of the importance of enhancing service quality to ensure the institutions …

Purpose–The purpose of the present study is to measure the level of public service quality in
a unique body of service provision, namely the Citizen's Service Centers (CSCs) of Greece …

Digital transformation of industries, technologies and society changed the way of service
provision and led to changing requirements on service quality. Several models for …

For the preparation of this document different conceptualizations of service are taken into
account and also what derives from this concept (quality of service), making a historical …

The aim of this paper is to explore and examine the perception of students with regard to
antecedents and dimensions of service quality in a higher education context. Both …

Purpose–The purpose of the study is to report on an in‐depth exploration of service quality
in an Information Technology service department in a Higher Education Institute (HEI) and to …