ABSTRACT The New Public Management has encouraged the adoption of managerial tools
by the public administration. In this context, the Citizen Relationship Management (CiRM) …

Purpose The last ten years have shown a significant upward trend of engagement in public
management reflecting a significant increase in interest in the topic. The purpose of this …

This study aimed to construct and validate the Behavioral Intentions of Organizational
Citizenship Scale (BISOC). Organizational citizenship consists of measures of voluntary …

This quantitative approach study aimed to investigate the influence of dimensions of trust
over expressions of organizational citizenship behaviors (OCBs) in the total sample of civil …

O artigo avalia o estágio de cidadania corporativa alcançado na Petrobras/Lubnor por meio
do projeto de apoio à formação da cooperativa de Arte e Costura na comunidade Serviluz …

Purpose Social participation or public participation is a mechanism that aims to enable
decision makers to understand the real needs of society and to promote more appropriate …

The purpose of the study was to determine the extent to which the role of perceived
organizational commitment mediates the influence between perceived organizational …

Customer relationship management is a business strategy which dynamically integrates a
set of services with the purpose of creating value for the organisation and for their …

This research paper presents and discusses the main results generated and obtained with
the proprietary computer platform CIDIUS®, developed by the authors of this work, which …

Purpose–This study aims to understand the identification of public employees with the
organizations in which they work by analyzing its determinants and consequences, in order …