As a public service provider, the local government is obliged to provide services for every
citizen, including complaint services as a public response to the services provided. Through …

A complaint report contains citizen's complaint about problems in their area. The text of this
report needs to be classified into specific categories to make it easier for the government to …

Currently Media Center e-Wadul still uses manual labeling in the process of complaint
submission. As a result, Media Center administration takes a long time in coordinating with …

Enabled by the increased connectivity and ease of access to online services, an increasing
number of countries are moving towards participatory decision making. In Jakarta, the …

Participation of citizens in the process of city development is very important. To achieve
good governance and democratic, the citizen can participate by providing complaints …

A web-based online complaint portal is one of the e-government public services. The
complaint's content must be categorised in order for it to be transmitted to the appropriate …

Report handling on" LAPOR!"(Laporan, Aspirasi dan Pengaduan Online Rakyat) system
depending on the system administrator who manually reads every incoming report [3]. Read …

The receiving of consumers' complaints is one of the most important work in government
service. The classification of complaints for different industries is a bottleneck in the service …

In the text mining there are stages that must be passed namely the text preprocessing stage.
Text preprocessing is the stage to do the data selection process in each document, including …