Acknowledging the rapidly increasing senior population along with restaurant technology
adoption intended to replace the labor shortage, this study investigates how to improve …

Smart hotel is a novel concept in the hospitality industry, and few studies have examined
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …

Technology has been gradually and widely applied to the hotel industry. Nevertheless, even
though the impact of cultural values on technology adoption has been explored by previous …

This study validates the unified theory of acceptance and use of technology (UTAUT) model,
extended to include risk and innovativeness as additional factors, to identify antecedents …

Digital technology that complements the personal interactions between customers and
frontline employees (FLEs) has the potential to enhance service delivery in full-service …

Purpose Hospitality businesses are changing digitally to meet customer demands, provide
value and stay competitive. Prior hospitality studies examined customers' technology …

This research investigated consumer behaviors for a smart hotel, which is driven by
innovative technologies along with the fourth industrial revolution. Considering its enormous …

Purpose Technology-based innovation (TBI) is a primary approach across the hospitality
industry to improve customer experience. It is essential to know the critical factors that affect …

The extent to which hotel guests accept and use technology both during a hotel stay and on
their own can be a useful means of segmenting guests. One excellent mechanism for …

Many recent studies with the topic of innovative technologies have been executed in the
viewpoint of adoption/readiness of one specific cutting-edge technology in the hospitality …