Hospitality service providers lack attention to the positive reviews written by remedial
satisfied customers, although they have devoted a lot of energy to service recovery. Drawing …

Spatial distance is crucial for understanding consumers' decisions and behavior. However,
research has not addressed how the spatial distance between consumers and hotels …

Hospitality service providers' reputation and sales can be strongly damaged by low ratings
on platforms such as Tripadvisor, Booking, or Yelp. In this research, we investigate how the …

Consumer perceptions of helpfulness remain an open question due to the lack of semantic
and spatial features of review content. This paper aims to explore three aspects of the …

Purpose Following the hierarchy-of-effects model, this study aims to propose a two-step
process framework to investigate social media post efficacy via attraction and likes …

Purpose The current paper aims at exploring negative aspects in reviews about Airbnb
listings in Athens, Greece. Design/methodology/approach The aspect-based sentiment …

While artificial intelligence's (AI) promise for fake online review detection has been
investigated, other questions have emerged with the introduction of ChatGPT, a generative …

Purpose Consumer-perceived review attitude determines consumer overall information
adoption and is a core part of consumer's online-shopping. This study aims to focus on …

This research examines how the relationship between review ratings and perceived review
helpfulness varies when emotional expressions reflected in the textual content of customer …

To address the inconclusive findings in the literature regarding the relative effects of experts
and of the public in evaluating market actors, this study examines the roles of the Michelin …