There has recently been a call for revisiting the effect of ICT on guest experience in hotels.
This is because the ICT solutions can act not only as enhancers of hotel guest experience …

Purpose: The purpose of this chapter is to review and critically evaluate robots, artificial
intelligence and service automation (RAISA) applications in the restaurant industry to …

Companies from the travel, tourism and hospitality industry have started adopting robots,
artificial intelligence and service automation technologies (RAISA) in their operations. Self …

The paper presents a comprehensive framework exploring determinants of hotel booking
intentions among e-service users of hospitality products/services. The study adopted a …

This paper investigates privacy concerns in smart tourism, in which personal data fuels
systems and services developed to enhance tourists' experiences. A mixed-methods …

Purpose This study aims to investigate the technology usage behaviour of the tourists in line
with the modified unified theory of acceptance and use of technology (UTAUT) model …

This study compares attitudes toward the use of biometrics data-enabled services in hotels
of prospective travelers before and after receiving information about the risks and benefits of …

This study reviewed the factors which influence passengers' behavioral intentions on using
biometrics at airports. The theory of planned behavior (TPB) served as the theoretical …

The trend of information and communication technologies (ICT) employment to enhance
transactions and to deliver better experience to visitors of mass events has been growing …

After covid-19 pandemic, airlines-imposed restrictions to reduce the spread of infection. In
addition, they permitted the resumption of some automated processes to reduce number of …