Los inductores de valor son recursos y características que posee una organización para
generar valor para sí misma y sus socios, en el marco de una alianza estratégica que les …

Рост экономического потенциала государств в большинстве стран мира в последние
десятилетия резко повысил интерес к проблематике повышения результативности и …

Purpose—The study modelled the determining factors affecting the acceptance of new
products among retailers in Nigeria. Four antecedents of new product acceptance namely …

Los inductores de valor son recursos y características que posee una organización para
generar valor para sí misma y sus socios, en el marco de una alianza estratégica que les …

Today, customer service is gaining importance as a vital component for competitive
advantage. However, companies are grappling with a multitude of challenges in their …

Amid the evolving financial landscape, enhancing customer experience remains paramount
for banks. One key area underpinning this experience is Customer Support Services (CSS) …

Extant service recovery research shows that compensation positively affects post-recovery
consumer outcomes. However, optimal compensation strategies remain unclear. Our …

Small and medium enterprises (SMEs) development is significant for employment, wealth
distribution, and innovation advancement. SMEs struggle to survive in the commercial world …

Purpose The purpose of this study is to evaluate the after-sales strategy of an industrial
equipment manufacturer. Design/methodology/approach The research study's object is the …

The spread of the Internet, the proliferation of mobile devices, and the onset of the COVID-19
pandemic have given impetus to online shopping in Ghana and the subregion. This situation …