En este artículo se examinan diferentes investigaciones teóricas y empíricas sobre la
calidad del servicio y su medición en los ámbitos local y mundial en el sector de la salud …

Purpose–The purpose of this paper is to review the service quality dimensions established
in various studies conducted across the world specifically applied to health care …

The increasing numbers of public and private hospitals have resulted in the competitive
environment in healthcare industry. This situation needs cooperation and support from the …

This research developed and empirically validated a multidimensional hierarchical scale for
measuring health service quality and investigated the scale's ability to predict important …

Managers in the service sector are under pressure to demonstrate that their services are
customer-focused and that continuous performance improvement is being delivered. It is …

Purpose–This paper seeks to develop and test the SERVQUAL model scale for measuring
Malaysian private health service quality. Design/methodology/approach–The study consists …

Purpose–To examine the major factors affecting patients' perception of cumulative
satisfaction and to address the question whether patients in Egypt and Jordan evaluate …

Based on Parasuraman et al.'s SERVQUAL variables, the authors tried to identify the effects
of each variable to satisfaction and WOM. Data were collected through field research among …

Despite extensive research on defining and measuring health care quality, little attention
has been given to different stakeholders' perspectives of high-quality health care services …

The aim of this paper is threefold: to test the dimensionality of the SERVQUAL instrument in
the Northern Cyprus health care industry, to assess the service quality provided in public …