This study examines the effect of perceived privacy and perceived security on e-trust and e-
loyalty of Muslim lecturers using video conference media. Additionally, the role of e-trust as a …

This study aimed to investigate the micro-linkages between electronic customer relationship
management (E-CRM) and electronic loyalty of customers, through electronic banking …

Penelitian ini dilakukan dengan menggunakan kajian literatur review untukmendapatkan
landasan teori yang bisamendukung pemecahan suatu permasalahan. Tujuan penelitian …

Abstract Customer Relationship Management (CRM) practices are business strategies
designed to reduce costs and increase profitability by solidifying customer loyalty. With …

E-CRM has an important role in addressing the challenges that exist in the e-commerce
industry and certainly affect the success of e-commerce. One measure of the success of e …

The main objective of this study is to examine the relationship between Customer
Relationship Management (CRM) and customersatisfaction on Taobao website in Johor …

This study explores the potential of data science software solutions like Customer
Relationship Management Software (CRM) for increasing the revenue generation of …

This study aims to analyze the mediating customer relationship management on the effect of
incremental innovation on product life cycle. The population of this study are batik …

Electronic customer relationship management (e-CRM) is acknowledged today as an
obligatory concept of customer relationship management in the world of services. However …

ABSTRACT Savings and Credit Cooperative Societies play a significant role in financial
intermediation and are a key predictor of welfare development within the society. They …