A framework for AI-powered service innovation capability: Review and agenda for future research
Artificial intelligence (AI)-powered service innovation (eg, OpenAI's ChatGPT, Google's Bard
and Microsoft's Sydney) has become one of the most significant determinants of firms' …
and Microsoft's Sydney) has become one of the most significant determinants of firms' …
Big data and analytics in hospitality and tourism: a systematic literature review
M Mariani, R Baggio - International Journal of Contemporary …, 2022 - emerald.com
Purpose The purpose of this work is to survey the body of research revolving around big
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …
Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations
Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …
analyses, this paper aims to explore recent developments, themes and issues within smart …
Machine learning and deep learning
Today, intelligent systems that offer artificial intelligence capabilities often rely on machine
learning. Machine learning describes the capacity of systems to learn from problem-specific …
learning. Machine learning describes the capacity of systems to learn from problem-specific …
Unravelling the impact of generative artificial intelligence (GAI) in industrial applications: A review of scientific and grey literature
The scope of application of generative artificial intelligence (GAI) in industrial functions is
gaining high prominence in academic and industrial discourses. In this article, we explore …
gaining high prominence in academic and industrial discourses. In this article, we explore …
[HTML][HTML] Algorithmic bias in machine learning-based marketing models
This article introduces algorithmic bias in machine learning (ML) based marketing models.
Although the dramatic growth of algorithmic decision making continues to gain momentum in …
Although the dramatic growth of algorithmic decision making continues to gain momentum in …
Applications of disruptive digital technologies in hotel industry: A systematic review
This study aims to review and synthesise the contributions of disruptive digital technologies
to hotel performance. A sample of 3,914 articles was extracted from the Web of Science and …
to hotel performance. A sample of 3,914 articles was extracted from the Web of Science and …
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism
In reaction to the growing attention paid to big data and artificial intelligence in hospitality
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
Interpretable machine learning-based approach for customer segmentation for new product development from online product reviews
For new product development, previous segmentation methods based on demographic,
psychographic, and purchase behavior information cannot identify a group of customers with …
psychographic, and purchase behavior information cannot identify a group of customers with …
Analysis of customers' satisfaction with baby products: The moderating role of brand image
M Nilashi, RA Abumalloh, S Samad, M Alrizq… - Journal of Retailing and …, 2023 - Elsevier
The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …
their levels of satisfaction with the service or product. Online reviews and ratings have …