M Meier, C Maier, JB Thatcher… - Information Systems …, 2024 - Wiley Online Library
Employees want to be able to telework and organisations want to provide the ideal environment to make it a success story. While some teleworkers experience telework …
Grounded in configuration and complexity theory, qualitative comparative analysis (QCA) combines the advantages of case-based and variable-oriented methods for rendering …
Purpose Jarring events, be they global crises such as COVID-19 or technological events such as the Cambridge Analytica data incident, have bullwhip effects on billions of people's …
Mobility emerges as one of the axes on which cities base their response to the challenges of sustainability. It is a complex phenomenon where elements located at different levels …
The business analytics and strategic management literatures suggest that organizations should seek to exploit data as a key mechanism for competitive advantage. However, the …
M Meier, C Maier, JB Thatcher… - Information Systems …, 2024 - Wiley Online Library
Chatbots offer customers access to personalised services and reduce costs for organisations. While some customers initially resisted interacting with chatbots, the COVID …
C Li, B Larivière - Psychology & Marketing, 2023 - Wiley Online Library
This study combines the customer experience, service robot, and communication literatures to explore how a service robot's personality affects the overall service robot experience. It …
F Li, J Long, W Zhao - Sustainability, 2022 - mdpi.com
How firms drive innovation in digital transformation remains largely unanswered and this article is an attempt in that direction to deconstruct the digital innovation of small and …
As numerous travel information is provided on digital platforms, information literacy is becoming increasingly important for tourists to address travel-related problems and ensure a …