Purpose The purpose of this paper is to conceptualise social media usage (SMU) as a
contributory, knowledge management (KM) tool towards entrepreneurial behaviour amongst …

This study investigates the factors influencing the adoption of information technology (IT) in
the hotel industry, specifically in Morocco, a developing country. Our research model …

Purpose This work aims to determine how innovation orientation (IO), built from six
dimensions (strategic, structural-process, human resources, technological, organizational …

Key factors, such as globalization and the development of information technologies, have
forced some firms to change their approach to customer relationship management …

This research aims to analyze the impact of social customer relationship management
(CRM) capabilities and customer engagement on the firm performance in the textile industry …

The growing shortage of skilled social workers, accompanied by an ageing population and
the increasing number of fragile, elderly individuals that require social services, poses a …

Purpose The purpose of this paper is to offer an alternative explanation for inconclusive
results in the existing literature on the information sharing-firm performance link by …

This article examines the Customer Knowledge Management (CKM) as an integration
between the approaches of Knowledge Management (KM) and Customer Relationship …

Knowledge management (KM) capability has been influential in explaining customer
relationship management (CRM) performance. However, how it affects every customer's …

While studies highlighting influencing factors and their relationships with knowledge
management in large companies in developed economies are plentiful, research on …