Purpose Although service researchers have long suggested that customer mistreatment
adversely impacts service employees' outcomes, statistical integration of current empirical …

Purpose This study aims to test the relationship between emotional labor and service quality
of the frontline employees of Chinese restaurants during the coronavirus disease pandemic …

The purpose of this paper is to examine the double-edged sword effect of the usage of
robots on hotel employees' turnover intention. We also examined the mediating role of work …

How managers can promote sustainability among their employees has become an important
research issue in the field of organizations. Based on the theory of person–environment fit …

Purpose Customer incivility is a key phenomenon with various harmful consequences for
businesses, particularly in the food and beverage industry. This study investigated the …

The employee's innovative behavior plays an important role in the process of hotel
operation. The purpose of this study was to examine the mechanisms by which hotel …

Purpose This study aims to investigate the negative interpersonal antecedents, emotional
mediators and boundary conditions of knowledge sabotage behavior. Design/methodology …

Thriving at work is positively associated with individual health, attitudes, and work
performance. Current studies have explored how workers' thriving is fostered in traditional …

Innovation is an important driver for organizational development. Stimulating innovative
behavior among employees becomes an important way to improve the competitive …

Purpose This study aims to explore the mechanism of abusive supervision differentiation on
employee work-family conflict, and examine the chain mediating role of work-related …