Measurement of trust in automation: A narrative review and reference guide
With the rise of automated and autonomous agents, research examining Trust in Automation
(TiA) has attracted considerable attention over the last few decades. Trust is a rich and …
(TiA) has attracted considerable attention over the last few decades. Trust is a rich and …
Trusting automation: Designing for responsivity and resilience
Objective This paper reviews recent articles related to human trust in automation to guide
research and design for increasingly capable automation in complex work environments …
research and design for increasingly capable automation in complex work environments …
Trust me, I'm a bot–repercussions of chatbot disclosure in different service frontline settings
N Mozafari, WH Weiger… - Journal of Service …, 2021 - emerald.com
Purpose Chatbots are increasingly prevalent in the service frontline. Due to advancements
in artificial intelligence, chatbots are often indistinguishable from humans. Regarding the …
in artificial intelligence, chatbots are often indistinguishable from humans. Regarding the …
I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
The present research focuses on the interplay between two common features of the
customer service chatbot experience: gaze direction and anthropomorphism. Although the …
customer service chatbot experience: gaze direction and anthropomorphism. Although the …
Texting with humanlike conversational agents: Designing for anthropomorphism
Conversational agents (CAs) are natural language user interfaces that emulate human-to-
human communication. Because of this emulation, research on CAs is inseparably linked to …
human communication. Because of this emulation, research on CAs is inseparably linked to …
Technostress from a neurobiological perspective: System breakdown increases the stress hormone cortisol in computer users
Trotz des positiven Einflusses von Informations-und Kommunikationstechnologien (IKT) auf
einer Individual-, Organisations-und Gesellschaftsebene (z. B. verbesserter Zugang zu …
einer Individual-, Organisations-und Gesellschaftsebene (z. B. verbesserter Zugang zu …
[PDF][PDF] NeuroIS-alternative or complement to existing methods? Illustrating the holistic effects of neuroscience and self-reported data in the context of technostress …
Recent research has made a strong case for the importance of NeuroIS methods for IS
research. It has suggested that NeuroIS contributes to an improved explanation and …
research. It has suggested that NeuroIS contributes to an improved explanation and …
Trusting humans and avatars: A brain imaging study based on evolution theory
Avatars, as virtual humans possessing realistic faces, are increasingly used for social and
economic interaction on the Internet. Research has already determined that avatar-based …
economic interaction on the Internet. Research has already determined that avatar-based …
[PDF][PDF] Designing anthropomorphic conversational agents: Development and empirical evaluation of a design framework
Conversational agents (CA) interact in natural language. This emulation of human-tohuman
communication represents the distinct characteristic of CAs and makes research on CAs …
communication represents the distinct characteristic of CAs and makes research on CAs …
Integrating biosignals into information systems: A NeuroIS tool for improving emotion regulation
Traders and investors are aware that emotional processes can have material consequences
on their financial decision performance. However, typical learning approaches for debiasing …
on their financial decision performance. However, typical learning approaches for debiasing …