User trust in artificial intelligence: A comprehensive conceptual framework

R Yang, S Wibowo - Electronic Markets, 2022 - Springer
This paper provides a systematic literature review of current studies between January 2015
and January 2022 on user trust in artificial intelligence (AI) that has been conducted from …

A systematic literature review of user trust in AI-enabled systems: An HCI perspective

TA Bach, A Khan, H Hallock, G Beltrão… - International Journal of …, 2024 - Taylor & Francis
Abstract User trust in Artificial Intelligence (AI) enabled systems has been increasingly
recognized and proven as a key element to fostering adoption. It has been suggested that AI …

Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果

AV Prakash, A Joshi, S Nim, S Das - The Service Industries Journal, 2023 - Taylor & Francis
摘要根据行业报告, 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务, 但消费者信任和接受度的缺乏继续引起担忧 …

Ethical issues in the development of artificial intelligence: recognizing the risks

MK Kamila, SS Jasrotia - International Journal of Ethics and Systems, 2023 - emerald.com
Ethical issues in the development of artificial intelligence: recognizing the risks | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

Chatting with ChatGPT: decoding the mind of Chatbot users and unveiling the intricate connections between user perception, trust and stereotype perception on self …

M Salah, H Alhalbusi, MM Ismail, F Abdelfattah - Current Psychology, 2024 - Springer
Artificial Intelligence (AI) technology has revolutionized how we interact with information and
entertainment, with ChatGPT, a language model developed by OpenAI, being among its …

Modeling trust in human-robot interaction: A survey

ZR Khavas, SR Ahmadzadeh, P Robinette - International conference on …, 2020 - Springer
As the autonomy and capabilities of robotic systems increase, they are expected to play the
role of teammates rather than tools and interact with human collaborators in a more realistic …

Factors influencing students' intention to adopt and use ChatGPT in higher education: A study in the Vietnamese context

G Maheshwari - Education and Information Technologies, 2023 - Springer
ChatGPT, an extensively recognised language model created by OpenAI, has gained
significant prominence across various industries, particularly in education. This study aimed …

The dimensions of trust: An investigation of mobile payment services in Taiwan

JW Lian, J Li - Technology in Society, 2021 - Elsevier
Purpose This study aims to introduce the dimensions of mobile payment services trust from
the perspectives of trust transfer as well as the unified theory of acceptance and use of …

Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring

L Hofeditz, S Clausen, A Rieß, M Mirbabaie… - Electronic Markets, 2022 - Springer
Assuming that potential biases of Artificial Intelligence (AI)-based systems can be identified
and controlled for (eg, by providing high quality training data), employing such systems to …

Transparency and trust in human-AI-interaction: The role of model-agnostic explanations in computer vision-based decision support

C Meske, E Bunde - Artificial Intelligence in HCI: First International …, 2020 - Springer
Abstract Computer Vision, and hence Artificial Intelligence-based extraction of information
from images, has increasingly received attention over the last years, for instance in medical …