Quality is related to customer satisfaction, retention and loyalty in both product and services
settings. Thus, quality is expected to be a determinant of online retailer success as well …

Reducing social uncertainty—understanding, predicting, and controlling the behavior of
other people—is a central motivating force of human behavior. When rules and customs are …

This paper extends Ajzen's (1991) theory of planned behavior (TPB) to explain and predict
the process of e-commerce adoption by consumers. The process is captured through two …

While privacy is a highly cherished value, few would argue with the notion that absolute
privacy is unattainable. Individuals make choices in which they surrender a certain degree of …

This paper develops and tests a model of consumer trust in an electronic commerce vendor.
Building consumer trust is a strategic imperative for web-based vendors because trust …

Trust is a vital relationship concept that needs clarification because researchers across
disciplines have defined it in so many different ways. A typology of trust types would make it …

A key objective of information technology (IT) research is to assess the value of technology
for users and to understand the factors that determine this value in order to deploy IT …

Despite the wide use of reputational mechanisms such as eBay's Feedback Forum to
promote trust, empirical studies have shown conflicting results as to whether online …

E-commerce success, especially in the business-to-consumer area, is determined in part by
whether consumers trust sellers and products they cannot see or touch, and electronic …

Consumers increasingly search for, evaluate, and buy items via social media and websites,
but little is known about how these activities affect their level of trust, attitudes toward online …