Customer value co-creation in the hospitality and tourism industry: a systematic literature review
P Carvalho, H Alves - International Journal of Contemporary …, 2023 - emerald.com
Purpose This study aims to develop a systematic literature review of customer value co-
creation in the hospitality and tourism industry and present the different views of the scientific …
creation in the hospitality and tourism industry and present the different views of the scientific …
Customer engagement research in hospitality and tourism: a systematic review
S Chen, X Han, A Bilgihan… - Journal of Hospitality …, 2021 - Taylor & Francis
Based on a systematic literature (SLR) and content analysis, this article offers a critical
review of customer engagement (CE) research in English and Chinese hospitality and …
review of customer engagement (CE) research in English and Chinese hospitality and …
The role of social media content format and platform in users' engagement behavior
H Shahbaznezhad, R Dolan… - Journal of Interactive …, 2021 - journals.sagepub.com
The purpose of this study is to understand the role of social media content on users'
engagement behavior. More specifically, we investigate:(i) the direct effects of format and …
engagement behavior. More specifically, we investigate:(i) the direct effects of format and …
Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors
Consumers increasingly interact with multimedia posts shared by peers on social media
(SM) platforms. Drawing upon service-dominant logic (SDL) and the information adoption …
(SM) platforms. Drawing upon service-dominant logic (SDL) and the information adoption …
Investigating the role of customer co-creation behavior on social media platforms in rendering innovative services
The emergence of social media platforms as the main representatives of Web 3.0
applications significantly impacts the co-creation activities among enterprises, customers …
applications significantly impacts the co-creation activities among enterprises, customers …
Expanding customer engagement: the role of negative engagement, dual valences and contexts
Purpose The purpose of this study is to operationalise and measure the effects of negative
customer engagement (CE) in conjunction with positive CE. Both valences are explored …
customer engagement (CE) in conjunction with positive CE. Both valences are explored …
Exploring the effectiveness of emotional and rational user-generated contents in digital tourism platforms
ML Cheung, WKS Leung… - Journal of Vacation …, 2022 - journals.sagepub.com
User-generated content (UGC) is one of the most important notions that influences tourists'
decision-making. However, the nature of UGC is still underexplored in the literature. The …
decision-making. However, the nature of UGC is still underexplored in the literature. The …
Understanding travel tracking mobile application usage: An integration of self determination theory and UTAUT2
Abstract By integrating the Self-Determination Theory (Deci & Ryan 1985) and a modified
version of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework …
version of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework …
# COVID-19: forms and drivers of social media users' engagement behavior toward a global crisis
Social media constitutes a pervasive communication media that has had a prominent role
during global crises. While crisis communication research suggests that individuals use …
during global crises. While crisis communication research suggests that individuals use …
Co-creation in tourism: a systematic mapping study
Purpose The purpose of this study is to organize and analyze the existing literature on co-
creation in tourism to identify the state-of-the-art studies and the research gap in this field …
creation in tourism to identify the state-of-the-art studies and the research gap in this field …