Increasingly, management researchers are using topic modeling, a new method borrowed
from computer science, to reveal phenomenon-based constructs and grounded conceptual …

Social media websites can be used as a data source for mining public opinion on a variety
of subjects including climate change. Twitter, in particular, allows for the evaluation of public …

Credit scoring is without a doubt one of the oldest applications of analytics. In recent years, a
multitude of sophisticated classification techniques have been developed to improve the …

With the rapid development of information technology, platform-facilitated collaborative
consumption has recently become attractive to consumers. A comparative study of …

This research methods article proposes a visual data analytics framework to enhance social
media research using deep learning models. Drawing on the literature of information …

The world economy is undergoing dramatic changes, largely driven by the new availability
of fine-grained information. Innovative ways of using data—large and small—have also …

Personalized point-of-interest (POI) recommendation is important to location-based social
networks (LBSNs) for helping users to explore new places and for helping third-party …

In this study, we investigate the effect of a brand crisis on the customer relationship
management (CRM) efforts of brands on social media. Despite the opportunities social …

User-generated online reviews are crucial for consumer decision making but suffer from
underprovision, quality degradation, and imbalances across products. This research …

The majority of social network research in the IS field relies on assumptions that social
networks are single‐level unified entities, disregarding the potential bimodal network …