How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
The adoption of social robots in service operations: A comprehensive review
A bibliometric analysis has been conducted by utilizing keywords and metadata acquired
from the SCOPUS database. Following that, we focused on the adoption of social robots in …
from the SCOPUS database. Following that, we focused on the adoption of social robots in …
Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
This study investigates the antecedents and consequences of brand satisfaction with the
moderating role of type of barista. For this, data were collected from customers who used a …
moderating role of type of barista. For this, data were collected from customers who used a …
Customer-robot interactions: Understanding customer experience with service robots
Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …
transformed the landscape of service industries, including hospitality and tourism. Through a …
A digital transformation approach in hospitality and tourism research
A digital transformation approach in hospitality and tourism research | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search A …
and journals Case studies Expert Briefings Open Access Publish with us Advanced search A …
The role of artificial intelligence in consumers' brand preference for retail banks in Hong Kong
SPS Ho, MYC Chow - Journal of Financial Services Marketing, 2024 - Springer
Artificial intelligence (AI) technologies are increasingly integral to our world, as they serve as
the foundation for new value propositions and distinctive customer experiences. AI is crucial …
the foundation for new value propositions and distinctive customer experiences. AI is crucial …
Influence of robots service quality on customers' acceptance in restaurants
Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …
engagement and acceptance and the moderating role of robot anthropomorphism on the …
The perils of hotel technology: The robot usage resistance model
The COVID-19 outbreak has accelerated the development of service robots. However,
service robots in some hotels have been put aside despite successful adoption. This study …
service robots in some hotels have been put aside despite successful adoption. This study …
Is cuteness irresistible? The impact of cuteness on customers' intentions to use AI applications
X Lv, J Luo, Y Liang, Y Liu, C Li - Tourism Management, 2022 - Elsevier
Artificial intelligence technology has been increasingly applied in the hospitality and tourism
industry, and it is a matter of concern how to increase customer adoption of AI applications in …
industry, and it is a matter of concern how to increase customer adoption of AI applications in …
Robots at your service: value facilitation and value co-creation in restaurants
Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …
restaurant context. It empirically examines the guest perception of value facilitation by …