Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government

P Vassilakopoulou, A Haug, LM Salvesen… - European journal of …, 2023 - Taylor & Francis
Advancements in human/AI interactions led to smartification of public services via the use of
chatbots. Here, we present findings from a clinical inquiry research project in a key public …

Disentangling the relationship between gender and work–family conflict: An integration of theoretical perspectives using meta-analytic methods.

KM Shockley, W Shen, MM DeNunzio… - Journal of applied …, 2017 - psycnet.apa.org
Implicit in many discussions of work–family issues is the idea that managing the work–family
interface is more challenging for women than men. We address whether this intuition is …

User motivations in protecting information security: Protection motivation theory versus self-determination theory

P Menard, GJ Bott, RE Crossler - Journal of Management …, 2017 - Taylor & Francis
Managers desiring to protect information systems must understand how to most effectively
motivate users to engage in secure behaviors. Information security researchers have …

Unraveling the alignment paradox: how does business—IT alignment shape organizational agility?

H Liang, N Wang, Y Xue, S Ge - Information Systems …, 2017 - pubsonline.informs.org
Contradictory views exist regarding whether business–information technology (IT) alignment
enhances or reduces organizational agility, and no consensus has been achieved. To …

Fitness Apps's purchase behaviour: Amalgamation of Stimulus-Organism-Behaviour-Consequence framework (S–O–B–C) and the innovation resistance theory (IRT)

D Chakraborty, HB Singu, S Patre - Journal of Retailing and Consumer …, 2022 - Elsevier
With the rise in popularity and use of fitness apps, more research is needed to learn more
about how people use the apps so that they keep using them. Stimulus-Organism-Behaviour …

Developing organizational agility in product innovation: the roles of IT capability, KM capability, and innovative climate

Z Cai, H Liu, Q Huang, L Liang - R&D Management, 2019 - Wiley Online Library
This study investigates how to leverage information technology (IT) capability to build
organizational agility in the context of product innovation. A moderated mediating model is …

Enterprise systems knowledge, beliefs, and attitude: A model of informed technology acceptance

JK Mullins, TP Cronan - International Journal of Information Management, 2021 - Elsevier
Fostering positive attitudes and increasing knowledge are key success factors for enterprise
systems. Training can improve knowledge, but little research has investigated the effects of …

Examining user satisfaction and stickiness in social networking sites from a technology affordance lens: uncovering the moderating effect of user experience

Z Shao, L Zhang, K Chen, C Zhang - Industrial Management & Data …, 2020 - emerald.com
Purpose The aim of this study is to explore, identify and understand the impact of technology
affordance in the context of social networking sites (SNSs). Moreover, this study incorporates …

Understanding the determinants of learner engagement in MOOCs: An adaptive structuration perspective

Y Sun, Y Guo, Y Zhao - Computers & Education, 2020 - Elsevier
As an innovative educational paradigm, the massive open online course (MOOC) has
received extensive attention from both academia and industry. Extant literature has made …

How can leaders alleviate employees' workplace anxiety caused by information overload on enterprise social media? Evidence from Chinese employees

C Wang, T Yuan, J Feng, X Peng - Information Technology & People, 2023 - emerald.com
Purpose The purpose of this study is to explore the relationship between information
overload and employees' workplace anxiety in the context of enterprise social media (ESM) …