The proposed framework sheds light on the fundamental role that value propositions play in
service systems. Building on service-dominant logic from marketing and structuration theory …

Services are fast overtaking manufacturing to form a dominant proportion of the world
economy. Service innovation is increasingly seen as a vector of sustainable growth and …

服务创新和服务生产力是企业获得竞争优势的关键因素。 尽管以前的研究已经推进了对每个
主题的理解， 但很少有人试图弥合这两个研究流之间的差距。 为了解释企业如何将高服务 …

This study explores how a platform approach facilitates the implementation of advanced
service offerings in manufacturing firms. Understanding servitization through a platform …

Manufacturing firms have vigorously pursued opportunities for profitability and growth
through servitization and digitalization processes. However, the current body of research …

As technology innovation rapidly changes service experiences, service designers need to
leverage technology and orchestrate complex service systems to create innovative services …

Purpose Brands are increasingly considering the use of chatbots to supplement, or even
replace, humans in service interactions. Like humans, chatbots can follow certain service …

Technologies have dramatically transformed tourist experience. However, research has
largely focused on traveler attitudes and technology adoption rather than their experience …

Human civilization revolves around artificial light. From its earliest incarnation as firelight to
its most recent as electric light, artificial light is at the core of our living. It has freed us from …

To satisfy customers, managers of tourism services need to understand their customers'
value requirements and then develop a unique service value offering based on those …