ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions
D Gursoy, Y Li, H Song - Journal of Hospitality Marketing & …, 2023 - Taylor & Francis
Since its launch, ChatGPT, an artificial intelligence chatbot developed by Open AI based on
the premises of generative pre-trained transformer autoregressive language models, has …
the premises of generative pre-trained transformer autoregressive language models, has …
Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda
Artificial intelligence (AI) has received a great deal of attention in tourism and hospitality
(T&H) literature and practices. The authors of this study propose a bibliometric approach …
(T&H) literature and practices. The authors of this study propose a bibliometric approach …
ChatGPT for tourism: applications, benefits and risks
I Carvalho, S Ivanov - Tourism Review, 2024 - emerald.com
Purpose The rapid growth of artificial intelligence is disrupting various industries, including
the tourism sector. This paper aims to outline the applications, benefits and risks of ChatGPT …
the tourism sector. This paper aims to outline the applications, benefits and risks of ChatGPT …
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Robots and artificial intelligence (AI) technologies are becoming more prominent in the
tourism industry. Nowadays, consumers are faced with multiple options involving both …
tourism industry. Nowadays, consumers are faced with multiple options involving both …
Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
This study investigates the antecedents and consequences of brand satisfaction with the
moderating role of type of barista. For this, data were collected from customers who used a …
moderating role of type of barista. For this, data were collected from customers who used a …
Effects of COVID-19 on hotel marketing and management: a perspective article
Purpose This paper aims to discuss the effects of COVID-19 on hotel marketing and
management practices and outlines a three-pronged research agenda to stimulate …
management practices and outlines a three-pronged research agenda to stimulate …
Adoption of AI-based chatbots for hospitality and tourism
R Pillai, B Sivathanu - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
From high-touch to high-tech: COVID-19 drives robotics adoption
Global economic and social life has been severely challenged since the World Health
Organization (WHO) declared the COVID-19 disease a pandemic. Travel, tourism and …
Organization (WHO) declared the COVID-19 disease a pandemic. Travel, tourism and …
[HTML][HTML] Past, present, and future of virtual tourism-a literature review
Humanizing the tourism experience with virtual and augmented reality has gained traction,
but fragmented literature delimits the holistic view. Present study bridges this knowledge gap …
but fragmented literature delimits the holistic view. Present study bridges this knowledge gap …
A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …