The percentage of products being returned in multichannel retail are high and further
increasing, yet many retailers and manufacturers are unaware of the importance and scale …

To the Editor—Customers return products for many reasons. When purchasing from brick
and mortar locations, consumers usually return at the same location, and returns represent …

The substantial growth of e-commerce during the last years has led to a surge in consumer
returns. Recently, research interest in consumer returns has grown steadily. The availability …

The purpose of this study is to trace the processes behind the elaboration of the product
page and map the shopping journey to identify ways to reduce returns. This is a qualitative …

The following paper describes the mini-track on the digital supply chain of the future. After an
introduction to the topic the different papers are addressed and integrated into an overall …

While e-commerce has recently experienced substantial growth rates, retailers face
increasing consumer returns. Machine learning techniques opened up opportunities for …

In recent years, significant sales have shifted from stationary retail to the internet, which has
resulted in the enormous growth of e-commerce. Nevertheless, there is one critical aspect …

[EN] The more people shop online, the more consumer returns e-tailers face. In order to plan
the returns management process capacity adequately, it is necessary to forecast the …

Organizations need to stay competitive and transition from a linear make-use-dispose
supply chain model to a sustainable one. This book covers techniques and basic principles …

The increasing use of online shopping has escalated product returns and consequently the
importance of their management. In parallel, the increasing scholarly interest on the subject …