For the circular economy to be tenable, consumers need to not only return products after
use, but also purchase products that are remanufactured. However, research finds that …

Determining the role of service quality, trust and commitment to customer loyalty for telecom
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …

Purpose The purpose of this paper is to develop a theoretical model based on Push–Pull–
Mooring (PPM) framework consisting of direct, indirect and moderating effects, derived from …

Irrefutable evidence attributes environmental challenges, such as air and noise pollution, to
unsustainable transportation, especially in urban settings. In this context, urban public …

This study elaborates on the direct effects of the antecedents of customer trust, corporate
image, and the cost of switching service providers. It also examines the indirect effects of …

Purpose The purpose of this paper is to go beyond satisfaction as an indicator of customer
loyalty and propose a holistic model of service switching in a mobile internet setting. The …

This research delves into the intricate dynamics of travelers' decision-making processes,
particularly their response to the media's portrayal of environmental risks and the …

This article investigates how perceived enjoyment and mobility drive user continuance
intentions toward using mobile applications. A second-stage continuance model was …

Purpose The paper aims to investigate the push, pull and mooring effects towardswitching
intention to halal cosmetic products. Design/methodology/approach The rapid growth of the …

The technology of mobile payments has received more attention than ever. However,
whether it is possible that mobile payment will become a common payment method for …