Stop saying “vulnerable consumers/customers”!

R Russell-Bennett, R Bedggood… - Journal of Services …, 2024 - emerald.com
Purpose The purpose of this editorial is to call out the practice of using identity-first language
and labelling consumers and customers, describing them as “vulnerable” and offers …

[PDF][PDF] The IoT era, the notion of vulnerability, and the appropriate principles for vulnerable data subjects under the GDPR

V Pashova, T Petročnik - arno.uvt.nl
Technology continues to improve. 1 In the vast landscape of connected technologies, the
Internet of Things (IoT) 2 represents a revolutionary concept that facilitates our lives, by …