Prior research indicates that public service motivation (PSM) provides a motivational base
for effective emotion regulation. This study extends this body of research by investigating …

Service organizations are encouraged by the literature [Grönroos, 1996, 1997; 2000;
Zeithaml and Bitner, 2000] to consider the manner in which employees perform at the …

Developments within sociology and structural shifts in capitalist economies of the late
twentieth century have fueled research interest in the emotional aspects of work. While …

While prior research has explored how gender frames emotion management processes,
little work has specifically examined the links between men's emotion management in a …

Theory on men and masculinities has emphasized practice—situated action—as the key site
to analyze masculinity. Individual and organizational practices as well as cultural resources …

The present study aims to determine whether the burnout levels (emotional exhaution,
deparsonalization, and personal accomplishment sub-dimensions) of the bank workers …

The present study examines the impact of emotional labour on role related outcomes viz.,
organizational role stress in the services sector in India. Review of literature reveals that …

These claims remain as true today as they were when they were first made 10 and nearly 20
years ago. The American economy is now thoroughly dominated by its service sector. In the …

Over 20 years have passed since sociologists interested in emotion have turned their
attention to the workplace. Often hierarchically ordered, the workplace setting offers a …

The present study aimed to explore both situational (Emotional Display Rules and Affective
Events) and dispositional antecedents (Four of Big Five personality dimensions; …