The service industry has become the driving force of economic development in recent years.
With the current fierce competitive situation, competing businesses have continually …

The COVID-19 pandemic brought about an increase in online shopping because of
government-imposed restrictions and consumer anxiety over the potential health risk …

This paper reviews and assesses previous research concerning the ending of exchange
relationships. In recent years, the different aspects of ending, for instance exiting a …

The study draws upon an existing conceptual model of customer engagement and examines
how customer and firm based factors are related to customer engagement with a focus on …

Determining customer satisfaction elements in retailing after-sales services have been well
explored; however, the increasing competition in this area demands the investigation of …

Service quality is being increasingly perceived as a tool to increase value for the consumer;
and as a means of positioning in a competitive environment to ensure consumer satisfaction …

Purpose The purpose of this paper is to investigate the mediation effect of customer
satisfaction in the relationship between service quality, service orientation, and marketing …

Purpose The Internet has changed the nature of purchasing, proof of this being the
proliferation of e-commerce sites which have seen their activity grow more quickly due to the …

As competition intensifies in the retail industry organizations are increasingly turning to
forms of artificial intelligence as a means of differentiation. E-commerce companies are …

The purpose of this study is to examine the effect of website design quality and service
quality on consumers' repurchase intention in the Asian, European, North and South …