中国对于公交出行满意度的研究主要集中在服务质量指标的制定, 乘客意向信息采集等方面,
对出行满意度的影响因素缺少深入分析. 结合安徽省铜陵市居民公交出行意向调查数据 …

Understanding residents' attitude towards service quality is essential, because residents'
conception of service quality is seen as an important role in travel choice intention. This …

School Transport plays a fundamental role in enabling students to access and stay in
schools, especially those who live in rural areas in Brazil. One of the important public …

Ensuring that customers are satisfied with public transit is important, and traditionally transit
agencies have assessed customer satisfaction by using questionnaires designed to collect …

This study develops day-to-day models to explore how unreliability of public transit service
affects the day-to-day evolution of travel choices. We consider two dynamical processes that …

This article develops a new latent class (LC) model with a generalised nested logit (GNL)
formulation to enhance the methodology of market segmentation analysis. The standard …

This study uses the structural equation modeling (SEM) to reflect the pedestrians' perception
that affects the level of service of the integrated transport hubs (ITHs). Firstly, the passengers' …

ABSTRACT 1 Promoting transit services requires a deep understanding of service quality
and in turn factors that 2 affect passenger satisfaction. There are objective and subjective …

In recent years, public transit policy has often focused on chasing 'choice'riders, or those
who have mode alternatives, while taking for granted 'captive'riders, or also referred to as …

User perceptions of service quality are essential to promote public transport ridership and
trigger positive externalities. Therefore, research efforts need to analyze service quality from …