[HTML][HTML] Adoption of digital financial transactions: A review of literature and future research agenda
This review synthesizes the prior literature on digital financial transactions (DFTs), identifies
the factors that influence the adoption of DFTs, and sheds light on the research gaps in this …
the factors that influence the adoption of DFTs, and sheds light on the research gaps in this …
[HTML][HTML] The evolving research of customer adoption of digital payment: Learning from content and statistical analysis of the literature
The global spread and use of the internet and mobile phones has contributed to the
development of digital payments. Despite its growth potential, until now there is a lack of …
development of digital payments. Despite its growth potential, until now there is a lack of …
I, Chatbot: Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents
Chatbots are mainly text-based conversational agents that simulate conversations with
users. This study aims to investigate drivers of users' satisfaction and continuance intention …
users. This study aims to investigate drivers of users' satisfaction and continuance intention …
Understanding the impact of knowledge management factors on the sustainable use of AI-based chatbots for educational purposes using a hybrid SEM-ANN …
Artificial intelligence (AI)-based chatbots have received considerable attention during the
last few years. However, little is known concerning what affects their use for educational …
last few years. However, little is known concerning what affects their use for educational …
How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis
Purpose The surging entrance of new mobile payment merchants into the growing market
has prompted the need for an in-depth understanding of loyalty formation to retain …
has prompted the need for an in-depth understanding of loyalty formation to retain …
Determinants of continuance intention towards banks' chatbot services in Vietnam: A necessity for sustainable development
DM Nguyen, YTH Chiu, HD Le - Sustainability, 2021 - mdpi.com
To improve customer experience and achieve sustainable development, many industries,
especially banking, have leveraged artificial intelligence to implement a chatbot into their …
especially banking, have leveraged artificial intelligence to implement a chatbot into their …
Understanding the consumer's intention to use the e-wallet services
SK Ariffin, MFR Abd Rahman… - Spanish Journal of …, 2021 - emerald.com
Purpose The purpose of this paper is to investigate the key factors that explain intention to
use e-wallet services (perceived usefulness, perceived ease of use, attitude, subjective …
use e-wallet services (perceived usefulness, perceived ease of use, attitude, subjective …
[HTML][HTML] Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory
Prior research has not systematically investigated the enablers and inhibitors in conjunction
to measure consumer behavior toward mobile wallets (m-wallets), focusing either on the …
to measure consumer behavior toward mobile wallets (m-wallets), focusing either on the …
Continuance intention of university students and online learning during the COVID-19 pandemic: A modified expectation confirmation model perspective
The prevalence of COVID-19 has changed traditional teaching modes. For many teachers,
online learning effectively compensated for the absence of traditional face-to-face …
online learning effectively compensated for the absence of traditional face-to-face …
A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms
Using data from India and the USA, this research expands the expectation–confirmation
model (ECM) to include constructs like neutral confirmation, customer-to-customer (C2C) …
model (ECM) to include constructs like neutral confirmation, customer-to-customer (C2C) …