“I was so scared I quit”: Uncanny valley effects of robots' human-likeness on employee fear and industry turnover intentions
Because of the increased usage of service robots in the hospitality and tourism industries,
researchers and practitioners are interested in learning to facilitate interactions between …
researchers and practitioners are interested in learning to facilitate interactions between …
How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership
F Mohd-Shamsudin, AJ Bani-Melhem… - Journal of Hospitality …, 2024 - Elsevier
The current study examines the effect of job stress on frontline employees' customer problem-
solving behaviour, drawing from the cognitive activation theory of stress. The study suggests …
solving behaviour, drawing from the cognitive activation theory of stress. The study suggests …
The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency
(1) Background: The hospitality industry is known for exposing employees to work stress,
which can lead to work-related burnout and high turnover rates. This study aims to examine …
which can lead to work-related burnout and high turnover rates. This study aims to examine …