Purpose Building process innovation capability (PIC) is becoming increasingly important to
keep pace with changing business environments and emerging technological opportunities …

The need for companies to seek new techniques that generate productivity gains made them
carry out the mapping of their processes using Business Process Management (BPM). Well …

When a company decides to automate its business processes by means of RPA (Robotic
Process Automation), there are two fundamental questions that need to be answered. Firstly …

Purpose Digitalization, innovation and changing customer requirements drive the
continuous improvement of an organization's business processes. IT demand management …

The increasing role of emerging technologies, such as big data, the Internet of Things,
artificial intelligence (AI), cognitive technologies, cloud computing, and mobile technologies …

Purpose The objective of this article is to identify through a literature study which factors
determine the success of process automation in management systems …

Business Process Management (BPM) has emerged as a fundamental aspect of modern
business, revolutionizing task execution and operational efficiency. This study explored the …

The internet of things (IoT) technology presents an intelligent way to improve our lives and
contributes to many fields such as industry, communications, agriculture, etc. Unfortunately …

Purpose Although businesses continue to take up artificial intelligence (AI), concerns remain
that companies are not realising the full value of their investments. The study aims to provide …

Organizations operating in Industry 4.0 and 5.0 use both ERP and BPMS systems. As
recently as 10–15 years ago, the reasons behind using these two classes of systems were …