What pronouns for pepper? a critical review of gender/ing in research

K Seaborn, A Frank - Proceedings of the 2022 CHI Conference on …, 2022 - dl.acm.org
Gender/ing guides how we view ourselves, the world around us, and each other—including
non-humans. Critical voices have raised the alarm about stereotyped gendering in the …

Data protection in AI services: A survey

C Meurisch, M Mühlhäuser - ACM Computing Surveys (CSUR), 2021 - dl.acm.org
Advances in artificial intelligence (AI) have shaped today's user services, enabling
enhanced personalization and better support. As such AI-based services inevitably require …

Proactivity or passivity? An investigation of the effect of service robots' proactive behaviour on customer co-creation intention

L Xie, C Liu, D Li - International Journal of Hospitality Management, 2022 - Elsevier
The implementation of robots in tourism services is transforming how companies interact
with their customers and create value. Although corporate initiatives are beginning to focus …

Impacts of personal characteristics on user trust in conversational recommender systems

W Cai, Y Jin, L Chen - Proceedings of the 2022 CHI Conference on …, 2022 - dl.acm.org
Conversational recommender systems (CRSs) imitate human advisors to assist users in
finding items through conversations and have recently gained increasing attention in …

Competent but Rigid: Identifying the Gap in Empowering AI to Participate Equally in Group Decision-Making

C Zheng, Y Wu, C Shi, S Ma, J Luo, X Ma - Proceedings of the 2023 CHI …, 2023 - dl.acm.org
Existing research on human-AI collaborative decision-making focuses mainly on the
interaction between AI and individual decision-makers. There is a limited understanding of …

Effects of proactive dialogue strategies on human-computer trust

M Kraus, N Wagner, W Minker - … of the 28th ACM conference on user …, 2020 - dl.acm.org
Intelligent computer systems aim at providing user-assistance for challenging tasks, like
decision-making, planning, or learning. For offering optimal assistance, it is essential for …

The role of trust in proactive conversational assistants

M Kraus, N Wagner, Z Callejas, W Minker - IEEE Access, 2021 - ieeexplore.ieee.org
Humans and machines harmoniously collaborating and benefiting from each other is a long
lasting dream for researchers in robotics and artificial intelligence. An important feature of …

Exploring the effects of technological writing assistance for support providers in online mental health community

Z Peng, Q Guo, KW Tsang, X Ma - … of the 2020 CHI Conference on …, 2020 - dl.acm.org
Textual comments from peers with informational and emotional support are beneficial to
members of online mental health communities (OMHCs). However, many comments are not …

Exploring user expectations of proactive AI systems

C Meurisch, CA Mihale-Wilson, A Hawlitschek… - Proceedings of the …, 2020 - dl.acm.org
Recent advances in artificial intelligence (AI) enabled digital assistants to evolve towards
proactive user support. However, expectations as to when and to what extent assistants …

“Listen to Music, Listen to Yourself”: Design of a Conversational Agent to Support Self-Awareness While Listening to Music

W Cai, Y Jin, X Zhao, L Chen - Proceedings of the 2023 CHI Conference …, 2023 - dl.acm.org
Music can affect the human brain and cognition. Melodies and lyrics that resonate with us
can awaken our inner feelings and thoughts; being in touch with these feelings and …