Customer satisfaction is a significant issue for most marketers. Previous research has
identified various factors that determine customer satisfaction in retail banking sector in …

Purpose The purpose of this paper is to investigate the impact of customer satisfaction,
service quality, the perceived value of services, corporate image and corporate reputation …

The aim of this research study is to determine the satisfaction level of banking customers
regarding quality of different services provided by their bank and their loyalty with the …

The complexity of the factors defining service quality has led to the development of
multidimensional models, which are divided into two schools of thought: the North American …

This research has proposed a conceptual framework to investigate the effects of customers'
perceived service quality, trust, and customer satisfaction on customer loyalty. To test the …

This article investigates how image, perceived service quality and satisfaction determine
loyalty in a retail bank setting at the global construct level, as well as the level of construct …

Understanding the antecedents to and outcomes of customer satisfaction is a critical issue
for both academics and bank marketers. Previous research has identified service quality …

Describes a study designed to investigate the banking behavior of Islamic bank customers in
the state of Bahrain. The study sample comprised 300 customers. A comprehensive profile …

The Islamic banking system is gaining momentum. Many international conventional banks
have started to open branches which operate in accordance with the Islamic Shariah …

In this paper, customer satisfaction cues in retail banking services in Greece are examined.
The study proposes an instrument of customer satisfaction that contains service quality and …