Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

This study examines (i) the role of students' value co-creation behaviour in contributing to a
university's image and reputation,(ii) the significant role that a university website plays in …

The main purpose of this study is to propose a research model to explore the key factors
affecting consumers' willingness to use online banking. There are two stages in this …

Electronic banking, including online banking, is a necessary condition for the development
of e-business and e-society. The aim of the article is to identify the factors exerting an …

Purpose This paper aims to review and highlight the gaps in the research streams of the
technological acceptance model (TAM) associated with e-banking services. The introduction …

Free-to-play online games create significant revenues through sales of virtual items. The
argument that the sale of items that provide a competitive advantage (functional items) fuels …

By drawing on social identity and stakeholders' theories, this paper seeks to examine how
universities co-create and manage their brand image and brand reputation through tapping …

One of the major issues banks are faced with in providing Internet Banking (IB) services is
the adoption of these services by the customers. This study seeks answer to the question …

In today's hyper competitive world successfully managing the service quality for e-
transaction is very important for the success of banks. Researchers in past have advocated …

This study investigated the performance of Chinese banks following the full adoption of e-
banking system, particularly in profitability and cost efficiency performance. The study …