Purpose Hospitality and tourism researchers are yet to provide evidence of actual crisis
management amongst small and medium-sized enterprises (SMEs), especially from a …

The COVID-19 pandemic has caused a “zero tourism” situation throughout the world with
unpredictable consequences. Several authors analyzed the economic impacts of the COVID …

This study aims to better understand how one particular personal capacity—psychological
resilience—may help consumers adapt to the 'new normal'provoked by the COVID-19 …

Contactless service has gained popularity in the hospitality industry during the COVID-19
pandemic to ensure the safety of customers and employees. This study extends the unified …

In light of the COVID-19 pandemic restaurant operators had to close their dining rooms for
dine-in service for a number of weeks; however, once they were allowed to re-open concern …

Purpose The purpose of this study is to explore the tourism policy commitment of the
government of Uzbekistan to bring back the tourists and sustain the tourism and hospitality …

Despite the rigid public safety protocols of the restaurant sector amid the COVID-19
pandemic in an effort to restart economic activities, customers do not feel secure eating at a …

Purpose Drawing on protection motivation theory (PMT) and expectancy theory, this study
aims to investigate consumers' lodging consumption intentions during a pandemic crisis …

Fundamental principles of modern cities and urban planning are challenged during the
COVID-19 pandemic, such as the advantages of large city size, high density, mass transport …

With the long-lasting impacts of the COVID-19 pandemic, it is critically important that
restaurateurs understand predictors of consumers' dining behaviors to better foster …