MM Mariani, N Hashemi, J Wirtz - Journal of Business Research, 2023 - Elsevier
Consumer research on conversational agents (CAs) has been growing. To illustrate and map out research in this field, we conducted a systematic literature review (SLR) of …
Generative artificial intelligence as a new context for management theories: analysis of ChatGPT | Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
TH Baek, M Kim - Telematics and Informatics, 2023 - Elsevier
Few studies have examined user motivations to use generative artificial intelligence (AI). This research aims to address this gap by examining how user motivations for ChatGPT …
Intelligent AI devices have become a common presence in the business landscape, offering a wide range of services, from the medical sector to the hospitality industry. From an …
X Cheng, X Zhang, J Cohen, J Mou - Information Processing & …, 2022 - Elsevier
Text-based chatbots are being touted as a disruptive innovation with unprecedented business potential. However, frequent failures in human–chatbot conversations have led to …
X Ma, Y Huo - Technology in Society, 2023 - Elsevier
As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global attention for its advanced AI-based text generation capabilities. However, the issue of …
X Wang, X Lin, B Shao - International journal of information management, 2022 - Elsevier
Artificial intelligence (AI) is gaining increasing attention from business leaders today. As a primary AI tool, chatbots have seen increasing use by companies to support customer …
M Song, X Xing, Y Duan, J Cohen, J Mou - Journal of Retailing and …, 2022 - Elsevier
In the digital environment, chatbots as customer service agents assist consumers in decision making. Based on the computers-are-social-actors paradigm, this study examines the …
S Begum, M Ashfaq, E Xia… - Business Strategy and the …, 2022 - Wiley Online Library
This study aims to provide an understanding of the role of green transformational leadership (GTL) and green innovation practices in organizations through cognitive processes: green …