This thesis examines Design leads in the Norwegian IT-industry, and how they work to
strengthen the role of Design in their company or organization. Through 11 interviews …

Usability and user experience aspects need to be better integrated during software process
improvements in the software industry. This study develops and evaluates a comprehensive …

Triggered by our occasionally tense field experiences relating to the implementation and
institutionalization of usability in design engineering organizations that are characterized by …

The ship design process focuses primarily on the technical aspects of engineering
specifications and regulatory requirements derived from classification societies and flag …

In the public sector, we find that traditional face-to-face interaction has, in many cases, been
replaced by online communication and transactions during the last decade. The quality of …

Background: Multidisciplinary teams have become commonplace in agile software
development. Teams composed of individuals from diverse functional specializations can …

In this paper, the authors investigate the professional practices of software developers from
two different cultures—Norway and India. The authors examine if systematic differences …

The good person in information systems development: A reflexive investigation of HCI in the
acquisition process is an exploration of why the development of ICT (Information and …

This paper explores how obstacles to usability evaluations in a software organization can be
affected. We present two field studies, each conducted in a software organization that had …

The interaction designer plays an important role in facilitating high-quality interactions and
accessible user experiences. Currently, interaction designers have diverse and often …