Enhancing the value co-creation process: artificial intelligence and mobile banking service platforms
Purpose The purpose of this study is to investigate the relationships that influence the value
co-creation process and lead to consumer comfort with artificial intelligence (AI) and mobile …
co-creation process and lead to consumer comfort with artificial intelligence (AI) and mobile …
[HTML][HTML] Mobile money as a driver of digital financial inclusion
Meeting the mobile money needs of the less privileged in developing and emerging markets
opens up enormous possibilities for banks and newly emerged financial-technology firms …
opens up enormous possibilities for banks and newly emerged financial-technology firms …
The effect of service quality and customer satisfaction on customer loyalty: The mediation of perceived value of services, corporate image, and corporate reputation
Purpose The purpose of this paper is to investigate the impact of customer satisfaction,
service quality, the perceived value of services, corporate image and corporate reputation …
service quality, the perceived value of services, corporate image and corporate reputation …
[HTML][HTML] Effect of corporate social responsibility on consumer satisfaction and consumer loyalty of private banking companies in Peru
L Leclercq-Machado, A Alvarez-Risco… - Sustainability, 2022 - mdpi.com
This study aimed to determine the effect of corporate social responsibility (CSR) on
consumer satisfaction and loyalty in the Peruvian private banking sector. A total of 390 bank …
consumer satisfaction and loyalty in the Peruvian private banking sector. A total of 390 bank …
[HTML][HTML] Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust
R Haron, N Abdul Subar, K Ibrahim - Islamic Economic Studies, 2020 - emerald.com
Purpose The objective of this study is to examine the impact of PAKSERV model on
customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive …
customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive …
Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
R Islam, S Ahmed, M Rahman, A Al Asheq - The TQM Journal, 2020 - emerald.com
Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
[HTML][HTML] Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study
Mobile apps offering online to offline (O2O) services act as aggregators providing interface
for delivery of required products and services at a preferred location. Despite offering …
for delivery of required products and services at a preferred location. Despite offering …
The relationship between service quality, corporate image, and customer loyalty of Generation Y: An application of SOR paradigm in the context of superstores in …
Facing immense competition, retailers across the globe are experiencing reduction in their
customer loyalty. This decreasing trend is even more observable in the superstore retailing …
customer loyalty. This decreasing trend is even more observable in the superstore retailing …
Mobile banking service quality: a new avenue for customer value co-creation
RB Mostafa - International Journal of Bank Marketing, 2020 - emerald.com
Purpose This paper attempts to investigate the potential effect of mobile banking (m-
banking) service quality dimensions (ease of use, usefulness, security/privacy and …
banking) service quality dimensions (ease of use, usefulness, security/privacy and …
Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry: A multi-group analysis utilizing social …
LEC Ferm, P Thaichon - Journal of Retailing and Consumer Services, 2021 - Elsevier
Social media pervades everyday life and firms need to understand what consumer traits
antedate participation over these channels. Utilizing social exchange theory (SET), this …
antedate participation over these channels. Utilizing social exchange theory (SET), this …