[图书][B] Investigations into history tools for user support
A Lee - 1992 - webcollab.com
The field of user support is concerned with how to support user-computer interactions. Past
efforts to address this problem have taken one of three approaches: user-interface design …
efforts to address this problem have taken one of three approaches: user-interface design …
A taxonomy of uses of interaction history
A Lee - Proceedings on Graphics interface'90, 1990 - dl.acm.org
A taxonomy of uses of interaction history | Proceedings on Graphics interface '90 skip to main
content ACM Digital Library home ACM home Google, Inc. (search) Advanced Search Browse …
content ACM Digital Library home ACM home Google, Inc. (search) Advanced Search Browse …
[图书][B] Negotiation, cooperative work and conflict in the provision of technical help: An empirical study of telephone computer support
DSK Duncan - 1992 - search.proquest.com
This study examines the provision of telephone computer support (TCS) as an example of
technical help by product support organizations to customers/users of technology. TCS is an …
technical help by product support organizations to customers/users of technology. TCS is an …
[图书][B] A deliberation model for design rationale
SS Andhare - 1994 - search.proquest.com
Abstract Design rationale explains the reasoning behind the choice of a specific design
decision against a multitude of other alternatives. Design rationale can play an important …
decision against a multitude of other alternatives. Design rationale can play an important …
[PDF][PDF] The University of Toronto dynamic graphics project
The University of Toronto's Dynamic Graphics Project is an interdisciplinary research
laboratory within the Computer Science Department and the Computer Systems Research …
laboratory within the Computer Science Department and the Computer Systems Research …